Frequently Asked Questions
Account
If you have submitted the form on www.supplierdinewithus.co.uk website and successfully verified your account, please go ahead and download the app via this link: https://get-this-app.com/mabsupplierdinewithus/. You will need to register on the app first as this is where you'll set up your password to be able to simply log in to your account in the future.
In order to confirm that you're an employee of one of our VIP third-party suppliers to Mitchells & Butlers, we ask that you register using your company email address. Discount codes cannot be sent to personal email addresses.
You can do this within the app, under 'Account'. There is also a 'forgotten password?' prompt when logging in which can be used to reset your password.
There are currently no rules about being locked out after multiple incorrect password attempts. There is also a 'forgotten password?' prompt when logging in which can be used to reset your password.
Every 6 months you will receive an email asking if you wish to remain in the Supplier Dine With Us discount scheme. You will need to click on the confirmation link to retain your discount voucher. If you do not do this, you will be removed from the Supplier Dine With Us discount scheme, and will no longer receive vouchers.
How To
Once you've downloaded the app, go to the 'Account' section in the app. Fill in the information as required including your employee email address. You will also need to upload a good quality photo of you alone (i.e., not in a group), ideally showing your head & shoulders only. Once the form is complete, click 'Sign Up' at the bottom of the page.
Navigating the app is straightforward - on the homepage there are several banners which will take you to useful pages both within and outside of the app. There are also icons along the bottom of the screen to act as shortcuts to your wallet (where you'll find your voucher), a map of local businesses and your account where you can amend your details.
Photo
If there is a technical issue with the app, please log it to our Guest Care team using the form here so this can be investigated.
You can request your photo be reset by contacting our Guest Care team here. When uploading your new photo, it is important that the photo you use is good quality and of you alone (i.e. not in a group), ideally showing your head & shoulders only.
T&Cs
Dine With Us discount vouchers are an exclusive Company benefit for Mitchells & Butlers' employees, friends and family and employees of approved third-party suppliers.
Each user group has access to a bespoke app so they can enjoy drinking & dining with us at a discount.
Please go into the Supplier Dine With Us app and check the Terms & Conditions of each individual voucher in your wallet.
Full details are in the Terms & Conditions of each voucher in your app wallet, but in summary… The discount applies to all core menu offers including bar menus, breakfast, and standard fixed price 2 or 3 course menus if a main meal, or equivalent* per person is ordered. Small plates and buffets are not considered a 'main meal' and thus dine with us discount cannot be used on these items.
The discount applies to "order at table" and "click & collect/collection", but not delivery.
Supplier Dine with us is not applicable to short term promotional/key date set menus in Miller & Carter (e.g. January Set Menu, Valentines Set Menu, Festive Set Menus).
Supplier Dine With Us discount cannot be used in conjunction with any other special offers, coupons, vouchers or any other discount schemes (including staff menu).
Supplier Dine With Us cannot be used in conjunction with any of our brand apps, this includes stamp rewards or voucher/offer redemption.
Voucher
Your voucher will be in the app 'wallet'. Once you have used your voucher, a new one will be sent to your wallet straight away for use the following day.
As soon as you receive a voucher into your app wallet after registering, you can use the discount. The voucher will usually arrive in the app on the same day as registering.
As your voucher lives in the app, and changes after each use, we do not recommend you print it. Your voucher will be available in your app 'wallet' when you wish to redeem it. If you do print your voucher, the whole voucher content (including the QR code, code, the user's profile picture) would need to be included.
In the event that there is a technical issue with the app, we will contact you via email with a temporary voucher.
In this instance it is likely your voucher will be locked for 30 minutes, have already been used or is not valid until the following day. It will also occur if your account has been suspended or you have been removed from the scheme.
Yes. Please log with our Guest Care team using the form here.
The voucher will lock for a period of time, and then unlock again after 30 minutes.
The voucher will work once. Once a voucher is used, a new one will be sent to your app and will be valid from the following day (subject to voucher T&Cs) unless you have been removed from the scheme, deleted your account or your account has been suspended.
If dining in a business where there is no tab functionality you must order everything in one go to be able to receive the discount on your entire bill. If you order one course and drinks and use your voucher, you will not get the discount on subsequent drinks/food you order.